Users may quickly and easily get useful answers to frequent questions by navigating through OKX’s comprehensive Frequently Asked Questions (FAQs). To view the FAQs, take the following actions:
>>> Which is the Best Crypto Exchange in 2024, OKX or Binance?
Registering
Why my SMS codes are not working on OKX?
To check whether you can get codes to work again, try these suggestions :
- Set up an automated phone time. You may access the general settings of your device here:
– For Android: Settings -> General Management -> Date and time -> Automatic date and time
– For IOS: Settings -> General -> Date and Time-> Set Automatically.
- Sync the time on your mobile and desktop devices.
- Clear the cookies and cache for the OKX desktop browser or mobile app.
- Try entering codes on various platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app.
- You’ll need to modify or unlink your phone number if this isn’t successful. After that, you won’t be able to withdraw money for 24 hours for security reasons.
Sub-account: What is it?
A sub-account is an additional account that is associated to your OKX account. To diversify your trading methods and reduce the risk, you might establish multiple sub-accounts. Withdrawals are not permitted from sub-accounts, however they may be used for contract trading, spot, leverage, and deposits for regular sub-accounts. Below are the steps for creating a sub-account.
1. Login to your account on the OKX website and go to [Profile] then choose[Sub-accounts].
2. Select [Create sub-account].
3. Enter “Login ID”, “Password” and decide “Account type”:
- The Standard sub-account: It allows you to make trading settings and accept deposits to this account.
- Managed trading sub-account: This enables you to make Trading settings.
- After confirming the information, click [Submit all].
Note:
- Sub-accounts will obtain the same tier level as the main account when created and they will be updated every day along with your main one.
- A maximum of 5 sub-accounts can be created by general users (Lv1 – Lv5); other level users can access your tier permissions to check.
- Sub-accounts are only available to be created on the web.
- The sub-account name and password may be used to access your accounts via the OKX login page. Instead, you can sign in with your OKX main account and choose [Switch account].
Verifying
What information is required for the verification process?
Basic information
It is necessary to provide your basic information, including your full legal name, date of birth, country of residency,… Please check to make sure everything is accurate and up to date
ID documents
We accept legitimate IDs from the government, such as passports and driver’s licenses. However, it has to meet the following requirements:
- Include your name, birthdate, issue number, and expiration date.
- All types of screenshots are not accepted.
- Legitimate and has a clearly visible photo
- Include all document corners
- Not expired
Selfies
They must match the requirements below:
- Your full face must be placed inside the oval frame.
- No hats, masks, or glasses
Proof of Address (if any)
They need comply with the following requirements:
- Upload a detail with your current residential address and legal name.
- Ensure that the entire document is visible and issued within the last 3 months.
What is the difference between individual and institutional verification?
- As an individual,To access further services and increase your deposit/withdrawal limit, you must provide your personal identity information, which may include but is not limited to valid identity papers, face recognition data,…
- As an organization, you must submit legal documentation relating to the establishment and operation of your company, as well as the identification information of the important role people. You could get better prices and more advantages after verification.
- You can only verify one account type so select the one that best suits your needs.
What kinds of documentation can I use to prove my residential address for account identity verification?
You can use the following types of documents to verify your address for identity verification:
- Driver’s license (if the address is showed and matches the address provided).
- Government-issued IDs with your current address.
- Utility bills that were issued within the last 3 months and clearly show your current address and legal name such as water, electricity, and gas bill, bank statements, and property management invoices.
- Records or voter identification that your state or local government, your employer’s human resources or finance department, and your university or college provided within the previous three months that include your full address and legal name
Depositing
Why can’t I use a SEPA bank transfer to deposit EUR?
You can fund your OKX account with EUR directly from your bank account. Currently, only our European customers (residents from EEA countries, excluding France) are available to make EUR local bank transfers.
Why my deposit hasn’t been credited?
It could result from one of the following reasons:
Delayed from block confirmation
- You can check if you entered the right deposit information and track the status of your transaction on the blockchain. You may verify whether your transaction meets the necessary confirmation numbers if it is recorded on the blockchain. You will get the deposit once it reaches the confirmation numbers.
- You can contact the customer support team of your corresponding platform for help if your deposit is not found on the blockchain.
Deposit different cryptos
Make sure you’ve selected the crypto supported by the corresponding platform before submitting a deposit request. Otherwise, it might result in deposit failure.
CT-app-deposit on chain select crypto
Choose the crypto supported by the relevant platform.
Incorrect address and network
Make sure you’ve selected the network supported by the corresponding platform before submitting a deposit request. Otherwise, it might result in deposit failure.
CT-app-deposit on chain select network
In the Deposit network field, choose the deposit network that the related platform allows. For example, you deposit ETH to an incompatible BTC address. Deposit failure may result from this.
Tag/memo/comment missing or incorrect.
You may need to fill in a message, tag, or comment depending on the cryptocurrency you want to deposit. You can view it on the OKX deposit page.
Deposit to smart contract addresses
Make sure you’ve chosen the deposit contract address supported by the corresponding platform before submitting a deposit request. If not, there may be a failure of deposit.
CT-app-deposit on chain view contract address
Please make sure that the deposit contract address is supported by the appropriate platform
Blockchain reward deposits
The only way to access your mining profit is through your wallet. Because OKX does not accept blockchain reward deposits, you can only deposit the rewards into the account once they have been deposited in your wallet.
Combined deposits
Make sure you only submit one deposit request at a time when you want to make a deposit. You will not get your deposit if you send multiple requests for one deposit transaction. In this case, you can contact our customer service for assistance.
Fail to meet the minimum deposit requirement
Make sure you deposit at least the minimum amount listed on our OKX deposit page before submitting a deposit request. Or it could lead to deposit failure.
Withdrawing
Why has my withdrawal not been credited to my account?
The miners have not verified the block.
Your funds will be submitted to the blockchain as soon as you submit the withdrawal request. Before the money is credited to your account, miners must confirm it. Different chains may require a different number of confirmations, and execution times may differ. If your money has not yet been transfered into your account upon confirmation, you can get in touch with the appropriate platform for verification.
The money is not withdrawn
Your request is still awaiting transfer from your account if the status of your withdrawal is “In progress” or “Pending withdrawal”, which is probably because there are a lot of pending withdrawal requests. OKX will handle transactions in the order that they are submitted and no manual interventions are possible. You may get help from our customer support staff by contacting OKX Help if your withdrawal request has been delayed for longer than an hour.
Incorrect or missing tag
The cryptocurrency you want to withdraw may require you to fill in memos, tags, and comments. It may be found on the deposit page of the relevant platform.
- On the OKX withdrawal page, enter the tag you find in the Tag field. You can contact customer service to confirm if it needs to be filled if you can’t find it on the corresponding platform.
- If it doesn’t require a tag, you can fill in 6 random digits in the Tag field on withdrawal page of OKX.
Incompatible withdrawal network
- Please confirm that you have chosen the network supported by the appropriate platform before submitting a withdrawal request. If not, withdrawal might not succeed.
- For instance, you want to transfer crypto from OKX to Platform B. Platform B only supports the ERC20 chain, however you have chosen the OEC chain in OKX. Failure to withdraw may result from this.
How much is the withdrawal charge?
Instead of OKX, the miners on the blockchain receive the withdrawal fee you paid in order to execute transactions and secure the related blockchain network. The fee is based on the amount displayed on the withdrawal page. The higher the fee is, the faster the crypto will arrive in your account.
How can I calculate the total cost?
The charge will be automatically calculated by the system. The formula below is used to determine the real amount that will be credited to your account on the withdrawal page:
The actual amount in your account = Withdrawal amount – Withdrawal fee
Note:
- The transaction cost depends on the complexity of the transaction; a more complicated transaction will need more computational resources hence a higher cost will be charged.
- The fee will be automatically calculated by the system before you submit the withdrawal request. Besides, you can change your fee within the limit.
Spot trading
What is Stop-Limit?
Stop-Limit is a set of suggestions for placing a trade order at predetermined parameters. The system will automatically place orders based on the predetermined price and quantity when the latest market price reaches the trigger price. If the user’s account balance is less than the order amount when a Stop-Limit is triggered, the system will automatically place the order based on the actual balance. An order cannot be placed if the user’s account balance is less than the required minimum trading amount.
Case 1 (Take-profit):
The user purchases Bitcoin at USDT 6,600 with the expectation that it will drop when it reaches USDT 6,800, so he places a Stop-Limit order at USDT 6,800. The order will be executed when the price hits USDT 6,800. The system will automatically submit an order for 8 BTC to the market if the user’s balance is 8 BTC, less than the 10 BTC order amount. The order cannot be placed if the user’s balance is 0.0001 BTC and the minimum trading amount is 0.001 BTC.
Case 2 (Stop-loss):
The user purchases Bitcoin at USDT 6,600 with the expectation that it would fall below USDT 6,400. When the price falls to USDT 6,400, the user can sell his order to prevent further loss.
Case 3 (Take-profit):
The user predicts that BTC will rebound to USDT 6,500 from its current price of USDT 6,600. When the price of Bitcoin falls below USDT 6,500, a Buy order will be placed in order to buy BTC at a lower cost.
Case 4 (Stop-loss):
BTC is currently at USDT 6,600, and the user predicts it will continue to rise to more than USDT 6,800. When BTC reaches USDT 6,802, orders will be placed since the BTC price has met the order requirement of more than USDT 6,800, avoid paying higher costs.
What is a limit order?
A limit order is a type of order that caps the minimum selling price of the seller as well as the maximum buying price of the buyer. Once your order is placed, our system will record it on the book and match it with the orders available at the price you predetermined or better. For example, the current BTC weekly futures contract market price is 13,000 USD. You’d like to buy it at 12,900 USD. When the price falls to 12,900 USD or under, the order will be triggered and executed automatically.
If you want to buy at 13,100 USD, according to the rule of purchasing at a more favorable price for the buyer, your order will be immediately executed at 13,000 USD, rather than waiting for the market price to rise to 13,100 USD. Additionally, if the current market price is 10,000 USD, a sell limit order priced at 12,000 USD will only be executed when the market price reaches to 12,000 USD or above.
>>> Instructions for registration, verification and security on OKX
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